IIBF BC/BF Exam Mocktest

IIBF BC/BF Exam Mock Test / iibf bc bf exam free mock test

1 / 19

Bank A sanctioned and disbursed a sum of Rs. 25,000 on 1/4/20XX. It charges 9% interest on the account on quarterly bases. The amount of interest to be charged to the account on 30/06/20XX would be (Select the most appropriate option from among the following).

Rs. 2,250

Rs. 600

Rs. 563

None of the above

2 / 19

Under which one of the following bodies is the Banking Ombudsman Scheme implemented for the redressal of customers’ grievances? (Select the most appropriate option from the following).

RBI

Ministry of Finance

Bank’s Central Offices

State Governments

3 / 19

Banks issue demand drafts (DD) on customers’ requests for the purpose of remittance of funds to third-party beneficiaries. Banks should ensure that demand drafts of ——- and above are issued invariably with account payee crossing. (Select the most appropriate option from the following).

Rs. 50,000

Rs. 10,000

Rs. 15,000

Rs. 20,000

4 / 19

All the time opening an account, banks advise the customers to indicate the nominee to whom amounts are payable in the event of the death of depositors. Which one of the following statements is correct regarding nomination? (Select the most appropriate option from the following)

The amounts laying in the account are transferred to the nominee after obtaining the legal heir status.

For a single deposit account, there may be more than one nominee and the outstanding balance is distributed by the bank as per the ratio advised by the deceased account holder.

Nomination can be made in favour of legal entities also i.e. associations, trusts, Companies etc.

A single depositor may nominate a person to whom in the event of the death of the depositor the amount to his credit may be paid by the banking company.

5 / 19

The quality of being able to understand and share the feelings of another person is known as ….

positivity

empathy

sympathy

retribution

6 / 19

Study the following characteristics and identify the one which is not a suggested attribute for building relationship with the customer.

intemperance

listening

positivity

empathy

7 / 19

Identify the incorrect observation insofar as it relates to the counselling?

The purpose of advising clients in financial counselling is to convince them to do what counsellors think they should do

Resistance behaviors are always indicators that the client is having trouble relating to the counsellors

Advices offered in financial counselling should be tentative, with the client making the final decision

Asking the client questions is usually appropriate only when it is an honest attempt to gather information what the counsellor needs and the client can provide.

8 / 19

Identify the ethical behavior from among the following items?

Breach of data privacy

Nepotism

Withholding information

Consistent value system

9 / 19

ATMs established by non-banking entities are called…………..

Green label ATMs

White label ATMs

Blue label ATMS

Brown label ATMs

10 / 19

Which of the below facilities can be availed at an ATM machine?

Cash Withdrawal

Update PIN number

Balance enquiry

All of the above

11 / 19

Identify the service/s which is/are provided by Kiosk Banking?

Deposit of cash

Withdrawal of cash

Money transfer

All the above services

12 / 19

EBT stands for………………………

Economic Benefit Transfer

Extra Benefit Transfer

Electronic Benefit Transfer

Electronic Board for Transaction

13 / 19

Which one of the following statements is true based on your understanding of the Do's and Don' ts for adherence to the BCAS?

Adherence to confidentiality with regard to the Customer information 1S essential for the BCAs

At times, the BCAs are required to wallow in the prevailing local politics, for scouting business for the bank.

BCA are selectively permitted to adopt discriminatory practices, If Such practices are warranted for enlarging the scope of business for the bank.

BAS should as far as possible, avoid transactions with the financial excluded people.

14 / 19

Which one of the following does not form part of the digital financial service under the financial inclusion program?

BC/BF model

ATM

PoS Terminal

Biometric devices

15 / 19

If not satisfied by the decision/award, either bank or customer can appeal to the Appellate Authority viz., Executive Director in-Charge of the Department of the Reserve Bank administering the Scheme, within days from the date of receipt of the Award given by the Ombudsman.

45

30

50

45

16 / 19

Parties can resolve their differences peacefully through the……

Banking Ombudsman

Grievance Redressal procedure

Consume Courts

Civil Courts

17 / 19

In saving account deposits, interest is calculated on……………… balance in the account.

Maximum

Average

Daily

Last Balance at the end of month

18 / 19

Demand Deposits are those which can be withdrawn………

On Request

On Sanction by Manager

On Demand

On Persuasion

19 / 19

What are White Label ATMs?

Non-Bank Operated

Free Banking Service

Share Market Related service

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IIBF BC/BF Exam Mocktest

Exam Name	Bc / Bf Exam
Board	IIBF
Mode	CSC – Online
Time	Basic – 1 Hrs
Time	Advance – 2 Hrs

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